01 Care & details
Made to be used. Easy to care for.
A few simple habits for your board, plus the details on shipping, returns, and custom work.
02 Everyday care
A little care keeps a working board ready for the next meal.
Wash by hand, let it dry, and condition it when the wood looks dry. Keep it out of the dishwasher and don’t leave it soaking. Every piece $60 and up ships with a free sample of our cutting board conditioner.
03 Shipping
From bench to doorstep.
We ship to the 48 contiguous states. Shipping & handling is 18% of your order. Sales tax is calculated for your shipping address and may be $0. You’ll see both at checkout before you pay.
Production time is separate from transit time. Custom pieces need at least three weeks, with timing discussed before work begins.
04 Before you order
Returns, in short.
Standard and one-of-a-kind pieces can be returned within 5 days of delivery if they’re unused, with return shipping at your expense. Custom pieces can’t be returned once delivered.
If a piece arrives damaged, send us photos of it and its packaging. Once the carrier approves the claim, we’ll replace it, remake it, or refund it, depending on the kind of piece.
Full return terms ↓05 Returns
Our return policy.
Every piece is handmade, so natural variation in the wood, grain, color, and overall look is part of it. How a return works depends on the kind of piece. Not sure which kind you’re looking at? Ask us before you order.
If you ever have a concern about something you bought from us, contact us first at marketing@relativewood.com, or reply to your order confirmation email. We’ll make every reasonable effort to find a solution.
Standard items
Made to closely match the design, look, and approximate size shown in the listing. Because they’re handmade, expect small variations.
- If you change your mind
- Contact us within 5 days of delivery and we’ll send a return authorization (RMA) with instructions. Return shipping is at your expense, and the piece must show no signs of use. Once we receive and inspect it, we refund the purchase price and the original shipping cost to your original payment method.
- If there’s a quality issue
- Contact us within 5 days of delivery and tell us what concerns you. If we agree it doesn’t meet our standards, we’ll replace it and pay the shipping both ways.
- If it arrives damaged
- Contact us as soon as you can with a description and photos of the damage and the packaging it arrived in. Once the carrier approves the claim, we’ll ship a replacement at no cost to you. We may ask for the original back; if so, we’ll provide and pay for the return shipping.
One-of-a-kind pieces
Made around one specific piece of wood, so in most cases they can’t be duplicated. The grain, knots, and color are part of what makes each one unique.
- If you change your mind
- Contact us within 5 days of delivery and we’ll send an RMA with instructions. Return shipping is at your expense, and the piece must show no signs of use. Once we receive and inspect it, we refund the purchase price to your original payment method.
- If it arrives damaged
- Contact us with a description and photos of the damage and the packaging. Once the carrier approves the claim, we’ll either make a replacement from wood with similar character, with your approval, or refund your purchase price. We may ask for the original back; if so, we’ll provide and pay for the return shipping.
Custom pieces
Made for you, to your design, size, materials, and other details. A 50% deposit is due before work begins.
- If you cancel
- If at any point you decide you no longer want the piece, or don’t wish to pay the remaining balance, the 50% deposit isn’t refundable.
- After delivery
- Because a custom piece is made just for you, we can’t take it back simply because you don’t like the finished result. If you’d like to sell it, contact us and we may be able to help you find a buyer.
- If it arrives damaged
- Contact us with a description and photos of the damage and the packaging. Once the carrier approves the claim, we’ll remake it and ship the replacement at no cost to you. We may ask for the damaged piece back; if so, we’ll provide and pay for the return shipping.
06 Questions
A few things worth knowing.
- 01Is it food-safe?
- Pieces intended for food use are finished with natural organic oils and waxes. The blend is proprietary. Decorative pieces may use a different finish; check the food-safe specification for the piece you choose.
- 02How do I care for my board?
- Hand wash, then dry standing on edge. Keep it out of the dishwasher and avoid long soaks. Condition the wood when the surface looks dry.
- 03Will my board look exactly like another one?
- Grain and color vary naturally. One-of-a-kind listings are for an individual piece; repeatable designs share a shape and purpose, but each piece of wood has its own character.
- 04How does custom work begin?
- Share the type of piece, approximate size, wood preference, and any details that matter to you. Theo will discuss materials, price, and timing with you. Allow at least three weeks for custom work; the schedule is agreed before work begins, and a 50% deposit is due before production starts.
